Category Archives: customer satisfaction

Jeep Wrangler Recall for Tire Pressure Monitoring System

Posted on 25 August 2025 by Ken Zino

Chrysler (FCA US, now Stellantis) is recalling ~78,989 2024-2025 model-year Jeep Wrangler vehicles. The remote start antenna cable may be pinched, which can cause the tire pressure monitoring system (TPMS) warning light not to illuminate as intended. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138 “Tire Pressure Monitoring Systems,” according to documents released today by the National Highway Traffic Safety Administration (NHTSA).

“This recall is not related to a part defect but rather an assembly issue where the remote start antenna cable can become pinched under the seat belt bracket. The remedy is to inspect if the remote start antenna cable is pinched by the seat belt bracket and replace if so,” Chrysler told NHTSA in the mandatory safety defect recall filing, Continue reading →

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No Steering – Mercedes-Benz Recalls EQE and GLC Models

Posted on 25 August 2025 by Ken Zino

Mercedes-Benz USA (MBUSA) is recalling ~3749 model year 2023-2026 vehicles, according to documents made public today by the National Highway Traffic Safety Administration. The recall involves a flat head screw and a hexagon nut.

“The steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack,” MBUSA told NHTSA in the required safety defect recall filing. “In this case, the connection between the steering coupling and steering rack might loosen over time. Such an occurrence could result in a loss of steering control and may increase the risk of crash,” Mercedes said. Continue reading →

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Ram Recall for Wrong Instrument Panel

Posted on 25 August 2025 by Ken Zino

Chrysler (FCA US or Stellantis) is recalling ~2885 model-year 2026 Ram 3500, 3500 Cab Chassis, 2500, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. The instrument panel may display an incorrect brake system warning light. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, Control and Displays. Vehicles built with instrument panels that display the incorrect brake system warning light may cause the driver to not understand that a brake system problem potentially exists, which may cause a vehicle crash without prior warning.

“Some 2026 vehicles may have been built with the incorrect 3.5-inch Instrument Panel Cluster (IPC) which displays the ISO symbol brake system warning light instead of “BRAKE” light,” Chrysler said in the mandatory filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. The panels were built by Marelli North America. Continue reading →

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Mixed Results – Automaker Use of AI-Technology

Posted on 22 August 2025 by Ken Zino

“Smart technologies appear to not only anticipate the driver’s needs but also reduce the cognitive workload and some of the difficulties that drivers face with digital systems,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “Ultimately, what matters most to vehicle owners – and therefore to automakers and suppliers – is how useful the technology is and whether it enhances their driving experience. While smart technologies are not without issues, they represent a meaningful step forward. Continued development will be essential to address current challenges and maximize their effectiveness.” Continue reading →

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Volvo Car USA to Offer Insurance

Posted on 20 August 2025 by Ken Zino

“By launching Volvo Car Insurance Services, we are extending Volvo Cars’ commitment to safety and simplicity well beyond the vehicle,” said Tony Nicolosi, President & CEO, Volvo Car Financial Services. “This expanded offering combines a seamless digital experience with flexible, personalized coverage options, supported by licensed insurance agents who provide expert, transparent guidance, creating a new standard for what customers should expect from automotive insurance.” Continue reading →

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MINI Expanding Proactive Care to More Markets

Posted on 20 August 2025 by Ken Zino

MINI said today that it is expanding its so-called Proactive Care service to more markets, including the U.S. eventually. The service lets the vehicle act as a digital concierge, recognizing existing and predictable service needs and proactively reaching out to the customer with proposed solutions.

“With the introduction of Proactive Care at MINI, we are now implementing our service promise ‘RELAX. WE CARE.’ in the premium segment of small and compact cars. Our offering acts as a digital concierge, proactively analyzing all service needs and providing timely support to our customers. This ensures that our customers are always well-informed and that potential needs are identified early,” says Ralf Hattler, Senior Vice President Customer Support and Aftersales. Continue reading →

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Used Vehicle Prices Down as Consumer Sentiment Drops

Posted on 19 August 2025 by Ken Zino

“We started to see stronger sales trends in late July and early August for retail and wholesale markets, and that’s causing some additional volatility in wholesale pricing trends in recent weeks, against a stronger comparison from last year,” said Jeremy Robb, senior director of Economic and Industry Insights at Cox Automotive. Continue reading →

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California Movies Ahead as Fed Agencies Retreat on Clean Air

Posted on 19 August 2025 by Ken Zino

“Cleaner vehicles will also save Californians billions of dollars in fuel, maintenance and healthcare costs as the state pushes for the cleanest, most affordable ways to travel,” the agencies said. Continue reading →

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ACSI – Customer Satisfaction with Autos Dropping

Posted on 19 August 2025 by Ken Zino

“Automakers are navigating a market where innovation and practicality collide,” said Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “Customers expect advanced technology and efficiency, but they’re also scrutinizing every dollar spent. The brands that thrive will be those that can deliver meaningful improvements without losing sight of what matters most to drivers right now.” Continue reading →

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More Ford Motor Recalls – Lincoln Corsairs, F-150s, Mach-Es

Posted on 18 August 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling a variety of vehicles for safety defects according to the mandatory recall documents released today by the National Highway Traffic Safety Administration (NHTSA). Ford is operating under a NHTSA consent decree because of its previous problems with defective vehicles and if or how safety recalls were conducted. The largest recall (~103,174) covers 2023-2025 model year F-150 vehicles equipped with the Trailer Tow Max Duty package and a 9.75-inch heavy duty axle with a 3/4 float axle design. This is a recall of a previously ineffective recall as customer complaints continued to be received by NHTSA. Continue reading →

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EV Infrastructure Better J.D. Power Says

Posted on 13 August 2025 by Ken Zino

In the face of Trump chaos and continued uncertainty surrounding National Electric Vehicle Infrastructure (NEVI) funding, the electric vehicle (EV) public charging industry is showing strong signs of resilience and progress, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Public Charging StudySM released today. Non-charging visits at public EV chargers [when the driver visited a charger but was unable to charge their vehicle] are at their lowest level in four years. Continue reading →

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Annals of Marketing – Curated by Cadillac

Posted on 12 August 2025 by Ken Zino

“Curated by Cadillac embodies our commitment to delivering an elevated level of customization,” said John Roth, vice president, Global Cadillac. “Drawing upon experience from the ultra-luxury, hand-built CELESTIQ, we are now offering a limited number of CT5-V Blackwing customers an opportunity to create a vehicle that is as unique as their own story.” Continue reading →

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New Ford Recalls – Aviator, Bronco, Expedition, F150, Ranger

Posted on 5 August 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~392,000 vehicles from its Ford and Lincoln brands for a variety of safety defects according to the latest documents made public by the National Highway Traffic Safety Administration (NHTSA) this week. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.

The largest of the latest safety defect recalls involves the Electronic Brake Booster (EBB) module that controls the bakes on some of the most profitable and popular Ford Motor models in the United States. Here ~312,000 model year 2025 Lincoln Navigator SUVs, Ford F-150 pickups, Expedition SUVs, Bronco SUVs, and Ranger pickups can lose power-brake assist when driving. Continue reading →

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Ford Says Trump Tariffs Will Slash Earnings by $2B

Posted on 31 July 2025 by Ken Zino

Ford Motor Company (NYSE: F) reported late yesterday its Q2 and H1 2025 financial performance. The now common internally created factors of Ford’s warranty costs,* losses on electric vehicles and the external Trump’s tariff chaos negative effects were in play. Tariffs slashed $800 million from Ford profits during Q2, the Dearborn-based company said. Its latest estimate of $2 billion in tariff costs for the year includes the impact of cost-cutting and other measures Ford is taking in response to President Trump’s trade policies. Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. The Q2 net loss was $36 million. Ford common stock per share has been trading in the $8.44 – $11.97 range during the last year, hovering ~$11 a share recently. Its three-year return of ~5% compares to the S&P 500 at 54%. Continue reading →

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Ferrari Recalls Purosangue SUVs for Brake Failures

Posted on 28 July 2025 by Ken Zino

“The possible short circuit which may derive from the potential contact between the fuse box’s power supply and the passenger-side footrest could lead to the activation of the brake warning light, the display of the pop-up message informing the driver to slowly bring the vehicle to a dealer, and the decrease of braking capability. If the driver does not heed the warning, the decreased braking capability could lead to a crash,” Ferrari told the National Highway Traffic Safety Administration (NHTSA) in the mandatory safety defect recall filing made public by NHTSA this morning. Continue reading →

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