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In the face of Trump chaos and continued uncertainty surrounding National Electric Vehicle Infrastructure (NEVI) funding, the electric vehicle (EV) public charging industry is showing strong signs of resilience and progress, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Public Charging Study^SM released today. Non-charging visits at public EV chargers [when the driver visited a charger but was unable to charge their vehicle] are at their lowest level in four years. (Read AutoInformed.com on: EV Satisfaction Improves But Trump Chaos Looms)

“In the absence of NEVI funding, the industry is experiencing a concerted effort among various stakeholders in the EV ecosystem – particularly from automakers and charging networks – to improve the public charging experience for customers,” said Brent Gruber, executive director of the EV practice at J.D. Power. “With or without the federal funding, NEVI guidelines have made their mark by establishing a playbook for industry success. While overall satisfaction scores decline this year, our data show clear improvement in the reliability and success of public charging – a promising sign of progress for the industry. As part of its analysis, J.D. Power also monitors public charging performance across the country by measuring failed charging attempts and availability, as well as providing critical data on where the customer experience is improving and where challenges remain.” Continue reading →