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Customer satisfaction with the dealer service experience is strong for a second consecutive year. However, long wait times for appointments, communication shortfalls and gaps in fixing vehicles correctly limit the industry’s progress. These are the findings of the J.D. Power 2025 U.S. Customer Service Index (CSI) StudySM released today.
“While it’s no surprise that customers gravitate to operations that serve them well, the study clearly shows that good service leads to loyal customers,” said John Tenerovich, director of automotive retail at J.D. Power. “This phenomenon proves true across all service types – oil changes, repair, tires and brakes. While complimentary maintenance programs drive strong retention, the level of intent to return for actual customer-paid service depends on the service experience delivered by the dealer.” Continue reading
American Axle – UAW Demands Released Before Contract End
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Today, with negotiations starting later this month, UAW Local 2093 members at American Axle & Manufacturing released a video laying out demands ahead of their contract expiration on 31 May 2026. (On 23 January 2026 the Company changed its name to Dauch Corporation NYSE: DCH – AutoCrat)
“In 2008, workers at American Axle took major concessions to save the facility from closure during the Great Recession. Workers are still making up lost ground from the past 18 years. ‘I took a $14 an hour pay cut,’ said American Axle worker Jason Buchanan in a UAW video. “Many long-time workers who were making as much as $29 an hour in 2008 saw their wages cut to $14.50. Today, wages at American Axle currently top out at $22 an hour, after a five-year progression, with inflation-adjusted wages cut in half from their pre-2008 levels. Continue reading →